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Registration, Upgrading and Logging into your Account
Home > Help > FAQ : Registration and Upgrading your account

Find questions and answers about signing up with eBid, upgrading your account and the logging in process. Click on the Help Centre link to go back to our FAQ index page.


  1. How do I register & upgrade an account?
  2. I never received my password - why not?
  3. Why do you have to e-mail me my password?
  4. I want to choose my own password.
  5. Do I have to give you my personal details?
  6. How do you assure the privacy of my information?
  7. Do I need to give you a credit card?
  8. I've been told i need to validate my account?
  9. I've been told my account may be on hold?
  10. Is it free to join eBid?
  11. Why is my username struck out?
  12. How Do I Claim My Free T-shirt?


1) How do I register & upgrade an account?

It's simple. Just go to the registration page, fill out the form, and submit it. You'll receive a password by e-mail, you will then have unlimited access to eBid.

To start with you will be registered as a "Buyer" and only able to place bids.

If you are listing an item for auction you will need to either upgrade to Seller (free upgrade but card validation required) or upgrade to Seller+ by purchasing a Security Subscription, visit "My Subscriptions" in My eBid for details. The details for each can be seen below.

Upgrade Fees
Seller : NZ$0.00
Seller+ : 7 Day NZ$1.99 | 30 Day NZ$6.99 | 90 Day NZ$16.99 | 365 Day NZ$59.99 | Lifetime NZ$49.99

Upgrade using a Card
Upgrade using PayPal
Compare Account Types Buyer
Account
Seller
Account
Seller+
Account
Suitable For Bidding and Buying Listing a Single Auction Listing Regularly
Can Place Bids & BuyNow Y Y Y
Can List Wanteds Y Y Y
Can List Auctions N Y Y
Zero Listing Fee N Y Y
Access to PPPay.com Checkout for their Buyers N Y Y
Option of Zero Final Value Fee N N Y
Thumbnail Image in Listings N N Y
BuyNow Price Available N N Y
Auto Extend Available N N Y
Cross Promotions N N Y
Access to Bulk Uploader N N Y
Customer Invoicing System N N Y
Grouping Multiple Auctions N N Y
Integrated PayPal Checkout for their Buyers N N Y
Integrated Google Checkout for their Buyers N N Y
BuyNow Only (Fixed Price) Format N N Y
Run Until Sold (Store Inventory) N N Y
Free Multiple eBid Stores N N Y
Scheduled Starting Times N N Y
Scheduled Closing Times N N Y
Video Descriptions N N Y

2) I don't think my password arrived.

Either

  • You typed your e-mail address incorrectly (most common reason). If you try and register again, it will not allow you if your email address is already in the database. So if you are able to register again then it means you typed it incorrectly the first time!
  • If you do not see your password in your Inbox please check your Spam and Junk E-mail folders as occasionally our emails are routed there, this has been reported amongst Hotmail, Yahoo Mail, AOL and GMail customers. If emails do not appear anywhere you should add donotreply@ebid.net to your contacts/address book and then after a while request a password reminder by clicking here.
  • Sometimes e-mail takes as long as a few hours to get to you depnding on your ISP, many defer the first attempt but accept our email after a few attempts. Please be patient if you did not yet receive it as we will continue to attempt to send it for up to 2 hours..

3) Why do you have to e-mail me my password? I want to bid now!

We send you a password that we select, so that we know that you can receive e-mail at the address you provide to us. It's our way of authenticating your registration. By doing this, we avoid problems of incorrect e-mail addresses preventing a deal from happening, and of people registering other people without their knowledge and placing bids on their behalf.


4) I want to choose my own password.

When you first register, we assign you a password; however, you can change your password as soon as you get it, or any time you'd like. Simply login to the My eBid using the login button placed at the top of every page and use the form in the My Details section.


5) Do I have to give you my personal details?

Yes. We do require your personal details from you, and they must all be correct. If you do not provide valid details we may immediately suspend your account for lack of contact information which can lead to problems in the future when contact with you needs to be made.


6) How do you assure the privacy of my information?

We value our own privacy and yours, and do not abuse your information. Specifically:

  • We disclose your information to other eBid users only
  • We will not sell or give your name to other organizations for them to contact you
  • We will disclose your contact information to other users who have a reason to contact you
  • We will use your contact information to send you bills, notifications you request, newsletters, and occasional announcements

7) Do I need to give you a credit card?

Registration is FREE. If you are listing an item for auction you will need to upgrade your account to Seller or Seller+ status, each will give you differing access to our selling facilities. A credit or debit card can be used via our secure payment providers at Netbanx.com. A credit or debit card is currently the only method of obtaining a Security Subscription. Seller requires a free validation of your card, Seller+ requires a 7,30,90,365 or Lifetime Security Subscription to be purchased. To see current Seller+ Security Subscription prices and to upgrade view the My Subscriptions section of My eBid.


8) I've been told I need to validate my account.

On the email you receive when you register there is a link you must click on that tells us you received the email ok. If you haven't done this yet then do it now. If you have lost the email then there's a problem!


9) I've been told my account is on Hold.

To keep eBid as clutter free to allow genuine sellers a clean and efficient marketplace in which to trade, we ask all sellers to not break our posting rules.

If any of your items cross this boundary, ALL your auctions will be deleted without notice and your account placed on hold. When you try and login while your account is on hold you will find you are locked out. To remove this ban, please email us using the contact form in the Help section stating the item(s) you posted to create this ban and that you will not post such items any more. Please do not email us asking us what you did wrong, a simple apology will re-open your account almost immediately whereas a long winded email conversation will waste ours and your time.

If you state you will refrain from posting banned items and are caught a second time, the same will happen.

If you are caught a third time your account will be locked on a permanent basis. It is up to you to read the posting rules and abide by them, users are told about the posting rules when they start an auction. "I didn't realise" won't be a valid excuse!

Continuous negative feedback will also see your account placed on hold. Always make sure your first feedback is positive otherwise your account could be investigated.

Holders of multiple accounts will also be placed on hold.

Users suspected of bidding on their own auctions (shilling or shill bidding) will see their accounts placed on hold.

Users with incomplete address details will be placed on hold.


10) Is it free to join eBid?

Joining eBid is completely free, just sign up with our form here. You can be bidding within a few seconds. Once you have joined then you will have the option to upgrade to Seller or Seller+ status to allow yourself to start selling.


11) Why is my username struck out?

Your account has been placed on hold. The most common reason for this is users found to have not read our posting rules and subsequently breaking them, they will be placed on hold without notice and in many cases have all current auctions removed immediately. Please make sure you read our posting rules before contacting us.


12) How Do I Claim My Free T-shirt?

After upgrading to Seller+ Lifetime, simply contact us via our contact form on the Helpdesk index page with your username. We will check it out and mail to your registered address..


Our FAQ pages should contain the answers to most of the common questions that users ask about eBid. If you can't find what you are looking for then the eBid Community will be more than willing to help out. Search for the answer to your question or post a new thread containing your question. If you think your question would be valuable to others then feel free to leave it on the Additions to FAQ pages thread.


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